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Frequently Asked Questions
Frequently asked questions
💛 WHAT TYPE OF HAIR DO YOU SELL?
Bundle Bae offers 100% raw human hair extensions sourced from single donors. Our hair is unprocessed, long-lasting, and designed to blend seamlessly with natural hair textures.
Each bundle is unique and may slightly vary in texture, which confirms its authenticity.
👑 WHAT IS RAW HAIR?
Raw hair is hair that has not been chemically processed or altered. It is collected from a single donor and remains in its most natural state.
This means:
• Longer lifespan
• Natural texture
• Minimal shedding with proper care
• Can be styled, colored, and reused multiple times
📦 HOW LONG DOES SHIPPING TAKE?
Orders are processed within 2–5 business days.
After processing, shipping typically takes:
• 3–5 business days (standard shipping)
You will receive a tracking number once your order has shipped
💛 WHY IS SHIPPING $12.99?
Our shipping fee is a flat rate of $12.99, which reflects vendor fulfillment and handling costs required to source and ship raw hair directly from our supplier.
This ensures your order is carefully processed and delivered with tracking and reliability.
🚫 DO YOU ACCEPT RETURNS OR REFUNDS?
Due to the nature of our products, ALL SALES ARE FINAL.
We do not accept returns, refunds, or exchanges once an order has been processed or shipped.
If you receive the wrong item or a defective product, you must contact us within 48 hours of delivery with photo or video proof
❌ CAN I CANCEL MY ORDER?
Orders may only be canceled within 12 hours of purchase.
After 12 hours, your order is already being processed and cannot be canceled or modified.
👑 HOW MANY BUNDLES DO I NEED FOR A FULL LOOK?
We recommend:
• 2 bundles for a natural install
• 3 bundles for a full, voluminous install
• 4 bundles for extra fullness or longer lengths
💎 HOW LONG DOES THE HAIR LAST?
With proper care, Bundle Bae hair can last 12–24 months or longer and can be reused for multiple installs.
Longevity depends on maintenance, styling habits, and care routine.
✨ CAN I COLOR THE HAIR?
Yes. Our raw hair can be colored, bleached, and styled.
We recommend professional coloring to maintain the integrity and longevity of the hair.
👑 WILL THE HAIR SHED OR TANGLE?
Minimal shedding is normal with all raw hair, but excessive shedding or tangling is not expected when properly maintained.
To ensure best results:
• Use sulfate-free products
• Detangle gently
• Avoid excessive heat without protection
📍 DO YOU SHIP INTERNATIONALLY?
Currently, Bundle Bae offers shipping within the United States. International shipping may be added in the future.
💛 HOW DO I TRACK MY ORDER?
Once your order ships, you will receive a tracking number via email.
You can use this to monitor your package in real time
👑 WHAT IF MY PACKAGE IS LOST?
Bundle Bae is not responsible for packages marked as delivered by the carrier or for incorrect addresses entered at checkout.
If your package is lost in transit, please contact the shipping carrier first. We will assist where possible.
💎 DO YOU OFFER WHOLESALE OR BULK ORDERS?
At this time, Bundle Bae focuses on retail customers only. Wholesale options may be introduced in the future.
💛 HOW CAN I CONTACT YOU?
For any questions or order concerns:
Please fill out the form on the site and I will gladly be sure to reach back out to you at my earliest convenience.
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